Return & Refund Policy
Return & Refund Policy
Welcome to Custom Tech Solutions, a division of POINTENGINE TECHNOLOGIES PRIVATE LIMITED. We value our customers and strive to provide a seamless experience for Custom Tech Solutions and custom software development services. Please read our comprehensive Return & Refund Policy below for clarity on our procedures.
Section 1: Returns
1.1 If you receive a damaged or defective software product, contact our customer support team at contact@customtechsolutions.in within 7 days of receiving the product.
1.2 Returns are only accepted for unused and unopened software packages. Custom software development orders are non-refundable once the development process has commenced.
1.3 To initiate a return, provide your order number, a detailed description of the issue, and any relevant photos or documentation.
Section 2: Refunds
2.1 Refunds will be issued only for eligible returns and will be processed within 90 business days from the date of approval.
2.2 Custom software development orders are not eligible for refunds once the development process has started.
2.3 Refunds will be issued to the original payment method used for the purchase.
Section 3: Cancellations
3.1 Cancellations of software orders can be made within 90 business days of the purchase.
3.2 Cancellations for custom software development orders are subject to evaluation and may incur cancellation fees based on the progress of the development.
Section 4: Delivery
4.1 Software delivery is typically instant, contingent upon the availability of the product.
4.2 Custom software development projects will have a mutually agreed-upon delivery timeline communicated to the customer.
Section 5: Eligibility for Returns
5.1 To be eligible for a return, the software product must be in its original packaging, with all included materials, and in the same condition as when you received it.
5.2 Returns for custom software development orders are only accepted in the case of a documented defect or failure to meet agreed-upon specifications.
Section 6: Return Process
6.1 Contact our customer support team at contact@customtechsolutions.in to initiate the return process.
6.2 Once approved, you will be provided with a return shipping address.
6.3 Return the product in its original packaging, including a copy of the purchase invoice.
6.4 Upon receiving the returned product, we will inspect it for eligibility.
Section 7: Non-Returnable Items
7.1 Downloadable software products and custom software development orders are non-returnable.
7.2 Products not in their original condition or missing parts for reasons not due to our error are non-returnable.
Section 8: Refund Notification
8.1 You will be notified via email once your refund is processed.
8.2 Refunds may take varying amounts of time to reflect in your account, depending on your financial institution.
Section 9: Late or Missing Refunds
9.1 If you haven't received your refund within the stipulated time, check your bank account first.
9.2 If the refund is still not received, contact your credit card company or bank.
9.3 If all else fails, contact us at contact@customtechsolutions.in for assistance.
Section 10: Exchanges
10.1 We only replace items if they are defective or damaged.
10.2 If you need to exchange it for the same item, contact our customer support team.
Section 11: Shipping Costs
11.1 Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Section 12: Limited Warranty
12.1 Our software products come with a limited warranty against defects for a specified period. Refer to the product documentation for warranty details.
Section 13: Dispute Resolution
13.1 In the event of a dispute regarding a return or refund, both parties agree to participate in good faith in a mutually agreed-upon mediation process.
13.2 If mediation is unsuccessful, either party may pursue legal action as permitted by applicable laws.
Section 14: Governing Law
14.1 This Return & Refund Policy shall be governed by and construed in accordance with the laws of the state of Kerala, India.
Section 15: Changes to This Policy
15.1 We reserve the right to update or modify this Return & Refund Policy at any time without prior notice.
15.2 Changes will be effective immediately upon posting to our website.
15.3 It is your responsibility to review this policy periodically for changes.
Section 16: Contact Information
16.1 For any queries related to returns, refunds, or cancellations, contact our customer support team at contact@customtechsolutions.in.
Section 17: Address for Returns
17.1 POINTENGINE TECHNOLOGIES PRIVATE LIMITED - Custom Tech Solutions
17.2 G/101 MANGLA APPARTMENT 9, VITTHAL PATELCOLONY,LAKHUDI TALAVADI,NAVRANGPURA AHMEDABAD Ahmedabad GUJARAT 380009 INDIA
Additional Clause:
Section 18: 90-Day Refund Guarantee
18.1 Our customers can claim a refund within 90 days of purchase without providing any reason.
18.2 To avail of this guarantee, contact our customer support team at contact@customtechsolutions.in within the stipulated period.
18.3 Refunds under the 90-Day Refund Guarantee will be processed according to the standard refund procedures outlined in Section 2 of this policy.
