Privacy Policy

Last Updated: 08-July-2020

Welcome to Custom Tech Solutions, operated by POINTENGINE TECHNOLOGIES PRIVATE LIMITED. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or use our services. By accessing or using our website, you agree to the terms of this Privacy Policy.

 1. Collection of Information

1.1 Personal Information:
   - Description: We collect personal information, including your name, address, email, and phone number, to facilitate transactions and provide personalized services.
   - Purpose: This information is essential for order fulfillment, customer communication, and account management.

1.2 Financial Information:
   - Description: Financial details, such as credit card information and billing address, are collected for processing transactions securely.
   - Purpose: This information is used exclusively for completing purchases and ensuring secure financial transactions.

1.3 User Account Information:
   - Description: Usernames and passwords are collected for account creation and access to personalized features.
   - Purpose: User account information is crucial for user authentication, account management, and providing a personalized experience.

 2. Use of Information

2.1 Transaction Processing:
   - Description: Information collected is used for processing Custom Tech Solutions orders and confirming transactions.
   - Purpose: This facilitates the successful completion of customer orders and ensures transparency in transaction processes.

2.2 Customer Support:
   - Description: Collected information is utilized to respond to customer inquiries and offer technical assistance.
   - Purpose: Providing effective customer support and resolving issues in a timely manner.

2.3 Service Improvement:
   - Description: User behavior is analyzed to improve our services and enhance the overall user experience.
   - Purpose: Continuous improvement of our website functionality and services based on user feedback and preferences.

 3. Information Sharing

3.1 Third-Party Service Providers:
   - Description: We may share information with third-party service providers, including payment processors and shipping partners.
   - Purpose: This facilitates essential services like payment processing and product delivery.

3.2 Legal Compliance:
   - Description: Information may be disclosed to comply with applicable laws and regulations or respond to legal requests.
   - Purpose: Ensuring compliance with legal obligations and protecting against legal claims.

 4. Security Measures

4.1 Data Security:
   - Description: We employ secure storage practices and encryption protocols to safeguard collected data.
   - Purpose: Protecting user information from unauthorized access and ensuring data integrity.

4.2 Access Controls:
   - Description: Access to personal information is limited, and employees undergo training on privacy and data security.
   - Purpose: Minimizing access to sensitive data and ensuring staff members are knowledgeable about privacy practices.

 5. Cookies and Tracking Technologies

5.1 Cookies:
   - Description: Essential and analytics cookies are utilized for website functionality and performance measurement.
   - Purpose: Enhancing user experience and gathering insights to improve website performance.

5.2 Opt-Out Options:
   - Description: Users have the option to manage cookie preferences through provided settings.
   - Purpose: Empowering users to control their cookie preferences for a personalized browsing experience.

 6. Your Choices and Rights

6.1 Access and Correction:
   - Description: Users have the right to access and correct their personal information.
   - Procedure: Users can update and correct their information through account settings or by contacting customer support.

6.2 Opting Out:
   - Description: Users can opt-out of receiving marketing communications.
   - Procedure: Unsubscribe options are provided in marketing communications, or users can contact customer care to manage preferences.

 7. Changes to Privacy Policy

7.1 Notification:
   - Description: Changes to the privacy policy will be communicated through the website.
   - Communication: Users will be notified of policy updates prominently on the website.

7.2 Effective Date:
   - Description: The updated date will be provided for transparency.
   - Reference: Users can refer to the effective date to identify the most recent version of the privacy policy.

 8. Contact Information

8.1 Contact Us:
   - Description: Users can contact us via email at contact@customtechsolutions.in.
   - Response: We aim to respond promptly to inquiries and concerns.

8.2 Address:
   - Description: Our physical address is POINTENGINE TECHNOLOGIES PRIVATE LIMITED, G/101 MANGLA APPARTMENT 9, VITTHAL PATELCOLONY,LAKHUDI TALAVADI,NAVRANGPURA     AHMEDABAD Ahmedabad GUJARAT 380009 INDIA.
   - Communication: Users can also reach out through traditional mail.

 9. Retention of Data

9.1 Data Retention Policy:
   - Description: Clear explanation of how long personal data is retained.
   - Criteria: The criteria for determining the retention period, such as legal requirements or business needs.

 10. Children's Privacy

10.1 Age Verification:
    - Description: A statement that the services are not directed at children under a certain age.
    - Compliance: Measures taken to avoid knowingly collecting data from children.

 11. Data Transfer

11.1 International Data Transfers:
    - Description: Explanation of any international data transfers and the safeguards in place.
    - Compliance: Ensuring data protection standards are maintained for international transfers.

 12. Marketing Communications

12.1 Opt-in and Opt-out:
    - Description: Clear explanation of how users can opt-in or opt-out of marketing communications.
    - Preferences: Providing users with control over their marketing communication preferences.

 13. Profiling and Automated Decision Making

13.1 Automated Decision-Making:
    - Description: Information on any automated decision-making processes and their implications.
    - Transparency: Ensuring transparency in any automated decision-making affecting users.

 14. Data Subject Requests

14.1 Request Procedures:
    - Description: Explanation of how users can make data subject requests.
    - Response Time: Commitment to responding to such requests within a reasonable timeframe.

 15. Third-Party Links

15.1 External Links:
    - Description: Disclaimer about third-party websites linked from the platform.
    - Caution: Users are encouraged to review the privacy policies of linked websites.

 16. Social Media Integration

16.1 Social Media Plugins:
    - Description: Explanation of any social media plugins and their privacy implications.
    - User Control: Informing users about the data shared through social media integrations.

 17. User Generated Content

17.1 Content Moderation:
    - Description: Policy on moderating and handling user-generated content.
    - Guidelines: Clear guidelines on acceptable content and moderation practices.

 18. Consent

18.1 Consent Mechanisms:
    - Description: Explanation of how user consent is obtained for data processing.
    - Granularity: Ensuring consent is specific, informed, and granular.

 19. Data Breach Response

19.1 Data Breach Notification:
    - Description: Policy on notifying users in case of a data breach.
    - Timeliness: Commitment to prompt communication and appropriate actions in case of a breach.

 20. Governing Law

20.1 Applicable Law:
    - Description: Specification of the governing law for the privacy policy.
    - Jurisdiction: Clarifying the jurisdiction where legal matters will be addressed.

 21. Severability

21.1 Severability Clause:
    - Description: A clause stating that if any provision is found invalid, the remainder will remain in effect.
    - Legal Protection: Ensuring the enforceability of the remaining provisions in case of legal challenges.

 22. Language

22.1 Language of Agreement:
    - Description: Stating the language in which the privacy policy is written.
    - Understanding: Ensuring user comprehension by presenting the policy in a language they understand.

 23. Data Portability

23.1 Data Portability Rights:
    - Description: Explanation of user rights regarding data portability.
    - Transfer Options: Informing users about their ability to receive and transfer their data.

 24. Contact for Data Protection Matters

24.1 Data Protection Officer:
    - Description: Designation of a contact person for data protection matters.
    - Communication Channel: Providing a clear channel for users to contact the Data Protection Officer.

 25. Entire Agreement

25.1 Entire Agreement Clause:
    - Description: Stating that the privacy policy constitutes the entire agreement.
    - Avoiding Misunderstandings: Clarifying that the policy supersedes any prior agreements or understandings.

By using our services, you agree to the terms outlined in this Privacy Policy. If you have any questions or concerns, please contact us through the provided contact information.