Terms & Conditions
TERMS & CONDITIONS OF CUSTOM TECH SOLUTIONS1. ACCEPTANCE OF TERMS
By accessing or using the services provided by POINTENGINE TECHNOLOGIES PRIVATE LIMITED through the website "Custom Tech Solutions" (referred to as "we," "us," or "our"), you agree to be bound by these Terms & Conditions.
2. DEFINITIONS
- "Custom Software" refers to software developed based on specific requirements provided by the customer.
- "EULA" stands for End User License Agreement.
- "User" refers to any person or entity accessing our website or utilizing our services.
3. PRODUCT INFORMATION
While we make every effort to ensure accuracy, we do not guarantee the completeness or accuracy of product descriptions, pricing, or any other information on our website. We reserve the right to modify product information without notice.
4. ORDERING PROCESS
Customers may place orders for software through our website. Custom software orders may require additional information and consultation.
- 4.1 Order Placement: To place an order, users must follow the designated process on our website, providing accurate and complete information.
- 4.2 Order Modification: Once an order is placed, modifications may be allowed within a specified timeframe. Contact customer support for assistance.
5. PAYMENT
All payments are processed securely through our payment gateway. Prices are listed in the local currency and may be subject to applicable taxes.
- 5.1 Payment Methods: Accepted payment methods are detailed on our website. Users are responsible for any transaction fees associated with their chosen payment method.
6. ORDER CONFIRMATION
Upon successful order placement, you will receive an order confirmation via email.
- 6.1 Order Confirmation Content: The order confirmation email will include details such as the order number, purchased items, total cost, and delivery information.
7. CUSTOM SOFTWARE DEVELOPMENT
Custom software development orders are subject to a separate agreement outlining specifications, timelines, and costs.
- 7.1 Consultation: Prior to custom software development, a consultation may be required to gather detailed requirements and expectations.
8. DELIVERY
Software delivery is generally instant, contingent upon product availability. Custom software delivery timelines will be communicated individually.
- 8.1 Delivery Confirmation: Users will receive a delivery confirmation email containing relevant information upon successful delivery of the purchased software.
9. LICENSE AGREEMENT
All Custom Tech Solutions are subject to the terms of the End User License Agreement (EULA) provided with the software.
- 9.1 EULA Acceptance: Users must review and accept the EULA before installing or using the purchased software.
10. REFUND POLICY
Refunds are available within a specified period and are subject to our Refund Policy.
- 10.1 Refund Request: To initiate a refund, users must follow the outlined procedure on our website, adhering to the specified timeframe and conditions.
11. PRIVACY POLICY
Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.
- 11.1 Data Security: We implement industry-standard measures to protect user data. Refer to our Privacy Policy for details on data security practices.
12. INTELLECTUAL PROPERTY
All software and custom code developed by POINTENGINE TECHNOLOGIES PRIVATE LIMITED remains the intellectual property of the company.
- 12.1 License Limitations: Users are granted a non-exclusive, non-transferable license for the purchased software, as outlined in the applicable EULA.
13. CUSTOMER SUPPORT
For assistance, contact our customer support at contact@customtechsolutions.in.
- 13.1 Support Availability: Customer support is available during specified business hours. Response times may vary based on the volume of inquiries.
14. USER ACCOUNT
You are responsible for maintaining the confidentiality of your account information.
- 14.1 Account Security: Users must take measures to secure their account credentials and promptly report any unauthorized access.
15. TERMINATION OF SERVICES
We reserve the right to terminate services for any customer violating these Terms & Conditions.
- 15.1 Termination Notice: Prior notice may be provided, and termination may occur immediately in cases of severe violations.
16. GOVERNING LAW
These Terms & Conditions are governed by the laws of the state of Kerala, India.
- 16.1 Dispute Resolution Venue: Any legal disputes shall be resolved in the appropriate courts of Kerala.
17. MODIFICATION OF TERMS
We may update these Terms & Conditions from time to time. Please review them regularly.
- 17.1 Notification of Changes: Users will be notified of any material changes to the Terms & Conditions via email or through an announcement on our website.
18. COMMUNICATION
We may contact you via email or other means for order updates, promotions, and important announcements.
- 18.1 Opt-out Options: Users can opt-out of non-essential communications by following the instructions provided in promotional emails.
19. FORCE MAJEURE
We are not liable for delays or failure to perform due to circumstances beyond our control.
- 19.1 Notification of Force Majeure: Users will be notified of any force majeure events affecting service delivery.
20. DISPUTE RESOLUTION
Any disputes will be resolved through arbitration in accordance with the laws of Kerala.
- 20.1 Arbitration Procedure: Arbitration proceedings will be conducted in accordance with established rules and procedures.
21. LIMITATION OF LIABILITY
We are not liable for any indirect, incidental, or consequential damages arising from the use of our software.
- 21.1 Liability Exclusions: Certain jurisdictions may not allow the exclusion of certain warranties or the limitation of liability. In such cases, our liability will be limited to the maximum extent permitted by law.
22. SECURITY
We employ industry-standard security measures to protect your data. However, we cannot guarantee absolute security.
- 22.1 Security Updates: We regularly update security measures to address emerging threats. Users are encouraged to keep their systems and software up to date.
23. COMPLIANCE WITH LAWS
Customers are responsible for complying with all applicable laws related to software usage.
- 23.1 Export Restrictions: Users are responsible for complying with export control laws and regulations applicable to the purchased software.
24. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for their content or practices.
- 24.1 Third-Party Responsibilities: Users accessing third-party websites through our links should review the terms and conditions and privacy policies of those websites.
25. FEEDBACK
We welcome feedback and suggestions but reserve the right to use or implement them at our discretion.
- 25.1 Feedback Submission: Users can submit feedback through designated channels on our website. We appreciate constructive feedback to enhance our services.
26. UPDATES AND UPGRADES
Software updates and upgrades may be provided periodically. Check our website for the latest versions.
- 26.1 Update Notification: Users may receive notifications of available updates through our website or other designated channels.
27. INDEMNIFICATION
You agree to indemnify and hold us harmless from any claims, losses, or damages.
- 27.1 Indemnification Process: Users must promptly notify us of any claims and provide necessary cooperation for our defense.
28.
EMAIL COMMUNICATIONS
By providing your email, you consent to receiving communication from us.
- 28.1 Communication Preferences: Users can manage their communication preferences through their account settings.
29. PRODUCT AVAILABILITY
We reserve the right to discontinue or modify products at any time without prior notice.
- 29.1 Discontinuation Notice: Users will be notified of product discontinuations via email or through announcements on our website.
30. SEVERABILITY
If any provision of these Terms & Conditions is deemed invalid, the remaining provisions will still be in effect.
- 30.1 Severability Determination: In the event of a provision being deemed invalid, efforts will be made to enforce the remaining terms to the fullest extent permitted by law.
31. ENTIRE AGREEMENT
These Terms & Conditions constitute the entire agreement between you and POINTENGINE TECHNOLOGIES PRIVATE LIMITED regarding the use of our website and services.
- 31.1 Previous Agreements: These Terms & Conditions supersede any previous agreements, whether written or oral, between the user and POINTENGINE TECHNOLOGIES PRIVATE LIMITED.
