Return Policy
Effective Date: 08-July-2020
1. Introduction
Welcome to Custom Tech Solutions, operated by POINTENGINE TECHNOLOGIES PRIVATE LIMITED. We aim to offer a seamless experience for our customers. This Return Policy outlines the terms and conditions under which you may return products purchased from our website.
2. Eligibility
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
3. Return Initiation
1. Customers must initiate the return process within 90 days of receiving the product.
2. Contact our customer support via email at contact@customtechsolutions.in to request a return.
3. Clearly mention the order number, product details, and reason for the return in your email.
4. Return Conditions
1. Software products must not be activated or registered.
2. Custom software orders are not eligible for return unless there is a defect or error attributable to our services.
3. The return must include all original packaging, manuals, and any other accessories provided.
5. Refund Process
1. Upon receiving your return request, we will assess the eligibility and reason for return.
2. Approved returns will be processed for a refund within 90 business days.
3. Refunds will be issued to the original payment method.
4. No-questions-asked refunds will be granted within the 90-day period if the product is unsatisfactory.
6. Non-Refundable Items
1. Custom software development fees are non-refundable.
2. Any shipping or handling charges incurred during the purchase are non-refundable.
7. Cancellation of Custom Software Orders
1. Custom software orders can be canceled within 90 days of order placement.
2. Cancellation requests must be made in writing to contact@customtechsolutions.in.
8. Delivery and Availability
1. Delivery times are subject to availability.
2. Instant delivery is guaranteed for products readily available; however, delays may occur based on product availability.
9. Damaged or Defective Products
1. Report any damaged or defective products within 90 days of receiving the order.
2. Provide photographic evidence for assessment.
10. Contact Information
For any queries or assistance, please contact our customer support at contact@customtechsolutions.in or visit us at G/101 MANGLA APPARTMENT 9, VITTHAL PATELCOLONY,LAKHUDI TALAVADI,NAVRANGPURA AHMEDABAD Ahmedabad GUJARAT 380009 INDIA.
11. Modification of Policy
Custom Tech Solutions reserves the right to modify or update this Return Policy at any time. Customers will be notified of any changes on our website.
12. Governing Law
This Return Policy is governed by and shall be construed in accordance with the laws of Kerala.
