Shipping & Delivery Policy

Company Details:
- Business Name: POINTENGINE TECHNOLOGIES PRIVATE LIMITED
- Website: [www.customtechsolutions.in](www.customtechsolutions.in)
- Business Address: G/101 MANGLA APPARTMENT 9, VITTHAL PATELCOLONY,LAKHUDI TALAVADI,NAVRANGPURA AHMEDABAD Ahmedabad GUJARAT 380009 INDIA
- Support Email: contact@customtechsolutions.in

At Custom Tech Solutions, we understand the importance of a seamless and reliable delivery process for our customers. Here's an overview of our Shipping & Delivery Policy:

1. Dispatch Time:
   - If you do not receive the product in your email within 24 hours, your order will be automatically canceled, and you will receive a refund within the next 7 days. If you do not receive the refund within 7 days, you may contact your bank to raise a dispute.

2. Delivery Methods:
   - For your convenience, digital software products are delivered instantly via email. Custom software development orders will be delivered as per the mutually agreed-upon timeline and specifications.

3. Delivery Areas:
   - We take pride in reaching customers across the nation. Currently, we offer delivery services nationwide.

4. Delivery Charges:
   - Good news! Digital software delivery is absolutely free of charge. For custom software development orders, any additional delivery charges will be transparently communicated during the order process.

5. Delivery Timeframes:
   - Enjoy instant access! Digital software products are delivered to your inbox instantly upon successful payment. Custom software development delivery times vary based on the project's complexity, with details communicated during the order confirmation.

6. Order Tracking:
   - Stay informed! Tracking details for custom software development orders will be provided, allowing you to monitor the progress of your order.

7. Delivery Address:
   - Help us serve you better by ensuring the accuracy and completeness of the delivery address provided during the order process.

8. Delivery Confirmation:
   - Relax, and wait for our confirmation email. You'll receive a confirmation email upon the dispatch of your order.

9. Failed Delivery Attempts:
   - Missed us? In case of a failed delivery attempt, our dedicated customer support team will promptly reach out to reschedule delivery at your convenience.

10. Availability:
    - We understand the urgency. Instant software delivery is subject to product availability. Custom software development timelines depend on project specifics.

11. Shipping Partners:
    - Trust is crucial. We collaborate with reputable shipping partners to ensure timely and secure deliveries.

12. Weekend and Holiday Deliveries:
    - Please note that deliveries may be affected during weekends and public holidays.

13. Delivery Notifications:
    - Stay updated! Regular notifications via email will keep you informed about your order's status and the expected delivery date.

14. Contact Information:
    - Need assistance? Our support team at contact@customtechsolutions.in is here to help with any delivery-related queries.

15. Refund Policy:
    - Your satisfaction matters. Refunds are applicable based on our Refund Policy. Please refer to the Refund Policy section for detailed information.

16. Custom Software Development Updates:
    - We value transparency. Regular updates will be provided on the progress of your custom software development project.

17. Lost or Damaged Items:
    - In the unlikely event of lost or damaged items during delivery, contact our support team immediately for swift assistance.

18. Returns:
    - Your peace of mind is important. Digital software products are non-returnable. Returns for custom software development orders are subject to our Returns Policy.

19. International Shipping:
    - Currently, we do not offer international shipping for digital software products.

20. Force Majeure:
    - Unforeseen circumstances? We shall not be held responsible for delivery delays due to factors beyond our control.

21. Customer Communication:
    - Your understanding is appreciated. Prompt notification of any changes or delays in the delivery schedule will be communicated.

22. Data Security:
    - Your data's safety is our priority. We ensure the security and confidentiality of customer data during the delivery process.

23. Delivery Terms and Conditions:
    - Clarity is key. All deliveries are subject to our transparent and customer-friendly Terms and Conditions.

24. Delivery Review:
    - We value your feedback. Customers are encouraged to share their experiences and suggestions for continuous improvement in our delivery services.

25. Delivery Hotline:
    - Urgent matters? For immediate assistance, contact our delivery hotline at +91 63751-56670.

26. Packaging:
    - Your order's protection matters. Physical products, if any, are securely packaged to prevent damage during transit.

27. Electronic Delivery:
    - Convenience at its best. Digital software products are delivered electronically, with download instructions provided in the delivery email.

28. Delivery Date Confirmation:
    - For custom software development orders, a confirmed delivery date will be communicated to keep you in the loop.

29. Delivery Confirmation Signature:
    - Some custom software development orders may require a confirmation signature upon delivery for added security.

30. Delivery Feedback:
    - We value your opinion. Your feedback on the delivery experience is crucial in helping us enhance our services. We welcome your suggestions for improvement.


This Shipping & Delivery Policy may be subject to updates, and any changes will be communicated promptly on our website. We encourage customers to review this policy periodically.